Data Deletion Instructions
BFA Notify gives both business customers and individual end-recipients the right to have their personal data deleted from our systems. This page explains how to make that request.
If you are a business customer
To delete your entire BFA Notify account — including your team, contacts, templates, message history, balance ledger, and audit log — follow these steps:
- Sign in to your account at notify.bfa.zone.
- Send an email from your registered admin email address to
notify@bfa.zone with the
subject line
Delete my account. - Include in the email: your business name and your registered admin email address.
- We will verify the request, confirm by email, and complete the deletion within 30 days. Any positive balance is forfeited at the time of voluntary account closure (see the Terms of Service).
If you are an end-recipient
If you received WhatsApp messages sent through BFA Notify by one of our business customers and you want your data deleted, you have two options:
Option 1 — Contact the business that messaged you (fastest)
The business that sent you the message is the data controller of your contact information. Contact them directly and ask them to delete you from their contact list. Most businesses can do this immediately from their BFA Notify dashboard.
Option 2 — Contact us directly
If you cannot reach the business, or if you prefer, you can email us directly:
Send an email to
notify@bfa.zone
Subject: Recipient data deletion request
Include: the phone number that received the messages (in international
format, e.g. +964 750 222 6141), and, if you know it,
the name of the business that messaged you.
We will locate any data associated with that phone number, contact the business customer that owns it to inform them of the deletion request, and delete the data within 30 days. You will receive a confirmation by email once deletion is complete.
What we delete
When we process a deletion request, we delete:
- Your contact record (name, phone number, custom fields, tags).
- The bodies and metadata of all WhatsApp messages sent to or from you through the platform.
- Delivery status records associated with those messages.
What we may keep, in anonymized form, for legitimate purposes:
- Anonymized message counts for billing reconciliation and regulatory audit — totals only, with no link back to your identity.
- System logs may retain a brief record that a deletion was requested and processed, for our own compliance.
What about backups?
Encrypted database backups are kept for up to 30 days and then permanently destroyed. Your deleted data may persist in those backups until that backup rolls off the retention window. We do not restore deleted data from backups in normal operation.
Contact
For any question about a data deletion request, contact us at notify@bfa.zone. We respond within 5 business days.